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The moment you install our chat widget on your web site and our methods are related, our AI & brokers will respond to your website chats In keeping with your Directions. You are able to keep track of your discussions, modify your Guidance, and think about chat transcripts directly from your Smith.ai dashboard.
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Our agents manage phone calls much more fluidly and In a natural way based upon prompts (as opposed to call scripts) and also have supportive information and facts available to them in serious-time.
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It might incorporate an define or script with prompts customized towards the caller’s desires. Here's three of our 9 professional methods for optimizing your simply call flows to enhance customer care efficiency: Greeting: The greeting sets the tone to the dialogue, so when an agent responses, it should be warm, Specialist, and personalized.
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